Is your NGO on life support?

June 1, 2012 in Familia, Grupo Ciudad Saludable, Peru by Alex Proimos

 

The blogosphere is filled with numerous articles of how to create a successful non-government (NGO) organisation but what is missing is a review of the most common death traps. In other words how to kill a successful NGO?

As with any business, NGO or not, non-profit or for-profit the lifeblood is cash. It’s a sad truth, like it or not, but cash rules. Cash is king. It makes things happen. It’s not to say that it’s the only thing that makes a successful NGO but it’s critical because it’s not that easy to find an experienced workforce that will turn up to work each day, give it their all and go home with nothing but a feeling of love and peace. Hence, cue the need to think about financial sustainability or positive cash flow.

Financial sustainability is basically having the ability to pay the bills as they fall due. Unfortunately, it’s an area that most visionary leaders that we admire in the social impact space fail to recognise. Ultimately, it’s this failure that will mark the death of their NGO and cause that most have spent a whole life devoted. So where do we look before a NGO signs its own death certificate?

Here are two critical areas to look at before its all over:

1. Every NGO needs a clear and touching story with a solution or mission. Something sharp and clear that people can identify with and makes donors wants to contribute. This means that presentation of the NGO is EVERYTHING – it’s the first point of contact, the drawcard. It requires a serious investment in slick zero-error presentations, high-quality media and a stand-out presenter. The brand is on the line.

Nevertheless, operationally the solution can be really simple but the important part is to do it well, really well, time and time again. This means no diverting to get involved with other business activities that seem like easy money. Although it may sound boring to stay on the same road, take a moment to think about all the great companies today. What do they have in common? A simple product or service that is executed well, time and time again. It’s a process that brings trust and repeat clientele and in the case of NGOs, donors and plenty of money that assists in generating greater social impact. Changing the mission confuses the story and alienates donors meaning the end is near.

2. Enthusiasm and a passion brings life to the organisation. No one wants to work with a bunch of robots, but NGOs too often have an overpowering feeling of “family”. But as with every loving family there are dark secrets are lurking in the background. Covering-up the pain just leaves the real business issues never to be addressed – and the situation is worse when actual family members work together in the NGO. When everyone just loves everyone and everything they do…it’s sickening – enough to want to put yourself in a self induced coma. The task of telling the truth about someone’s work or removing staff for incompetence, bad behaviour or a downturn in the business is never easy but it has to be done. It’s business and a NGO is no different in its need for an efficient and effective team to develop and maintain a sustainable business model. The only difference is that a for-profit business reports returns in terms of dollar$ to its shareholders and the NGO reports returns in turns of impact to the community but at the end of the reporting period both must demonstrate that they are sustainable.

Establishing an international NGO with numerous accolades and steady donor revenue takes many giant strides and thousands of heart breaking hours to achieve but only a few failed steps for the dream to be over. Thus constant checks are required to ensure that social impact business is healthy. In the case that the diagnosis is not well – the model is unsustainable – its up to the NGO founder and executive  team to face up to the common vices to halt a certain death as love, peace and a touching story will never save a NGO.

For a NGO to remain fighting fit it needs to keep evaluating itself through a regular check-ups and exercising tough and often unpopular business decisions because without a new diet life becomes critical with no chance of revival and in that case its better to turn off the life support.

 

A day of humility

May 6, 2012 in iCat Fellow 2012, Peru, Por Ti Familia by Alex Proimos


It’s a lazy Sunday here in Peru. For me it’s a chance to just catch up on things that I didn’t get around to finishing during the past week. Living away from home there is always an endless stream of emails to respond too and Skype calls to make. I always like to allocate time just reading a book (the electronic kind on my Kindle), watching a documentary or movie and editing photos from the day before. It’s my way of getting mentally prepared for the week ahead.

As for Saturday I like to make it more active by exploring the best and sometimes worst and accidentally the most dangerous parts of Lima and the surrounds. Yesterday was definitely a highlight. I went with Nacho, a friend from the iCats program, to explore the Chorrillos District of Lima, home to the giant Cross (illuminated at night), a much smaller version of Rio de Janeiro’s Christ the Redeemer and the planetarium all perched up on the hill. On a clear day, unlike yesterday’s endless fog and haze, there is a panoramic view over the bay of Lima and Chorrillos.

It was at the planetarium that humility struck. Upon entering the planetarium we were met by 100 year 5 and 6 girls and boys from Alfonso Ugarte private school on a weekend excursion. They were just finishing up the visit and were running riot around the circular building with their phones and cameras in hand busily snapping final photos of everything they could. It was while picking up and dropping a “space rock” (that weighed a tonne) that I aroused the kids’ attention. One asked in Spanish, where are you from? I responded Australia. Ooooohh was the reaction. They couldn’t believe it. An Australian. Word spread amongst the group. More and more kids starting coming up and asking where I was from – others just stood back and asked their friends where did I say I was from. It was crazy. I felt like Justin Bieber being swamped by fans. They wanted to know more about my homeland. What’s the capital, which city do you live, what’s the currency and it’s true you have kangaroos and koalas? It was really something special, one of those random events that strikes a cord. It made me proud to share where I was born.

I just hope that one day they can all see and experience the great land down under from themselves.