Is your NGO on life support?

June 1, 2012 in Familia, Grupo Ciudad Saludable, Peru by Alex Proimos

 

The blogosphere is filled with numerous articles of how to create a successful non-government (NGO) organisation but what is missing is a review of the most common death traps. In other words how to kill a successful NGO?

As with any business, NGO or not, non-profit or for-profit the lifeblood is cash. It’s a sad truth, like it or not, but cash rules. Cash is king. It makes things happen. It’s not to say that it’s the only thing that makes a successful NGO but it’s critical because it’s not that easy to find an experienced workforce that will turn up to work each day, give it their all and go home with nothing but a feeling of love and peace. Hence, cue the need to think about financial sustainability or positive cash flow.

Financial sustainability is basically having the ability to pay the bills as they fall due. Unfortunately, it’s an area that most visionary leaders that we admire in the social impact space fail to recognise. Ultimately, it’s this failure that will mark the death of their NGO and cause that most have spent a whole life devoted. So where do we look before a NGO signs its own death certificate?

Here are two critical areas to look at before its all over:

1. Every NGO needs a clear and touching story with a solution or mission. Something sharp and clear that people can identify with and makes donors wants to contribute. This means that presentation of the NGO is EVERYTHING – it’s the first point of contact, the drawcard. It requires a serious investment in slick zero-error presentations, high-quality media and a stand-out presenter. The brand is on the line.

Nevertheless, operationally the solution can be really simple but the important part is to do it well, really well, time and time again. This means no diverting to get involved with other business activities that seem like easy money. Although it may sound boring to stay on the same road, take a moment to think about all the great companies today. What do they have in common? A simple product or service that is executed well, time and time again. It’s a process that brings trust and repeat clientele and in the case of NGOs, donors and plenty of money that assists in generating greater social impact. Changing the mission confuses the story and alienates donors meaning the end is near.

2. Enthusiasm and a passion brings life to the organisation. No one wants to work with a bunch of robots, but NGOs too often have an overpowering feeling of “family”. But as with every loving family there are dark secrets are lurking in the background. Covering-up the pain just leaves the real business issues never to be addressed – and the situation is worse when actual family members work together in the NGO. When everyone just loves everyone and everything they do…it’s sickening – enough to want to put yourself in a self induced coma. The task of telling the truth about someone’s work or removing staff for incompetence, bad behaviour or a downturn in the business is never easy but it has to be done. It’s business and a NGO is no different in its need for an efficient and effective team to develop and maintain a sustainable business model. The only difference is that a for-profit business reports returns in terms of dollar$ to its shareholders and the NGO reports returns in turns of impact to the community but at the end of the reporting period both must demonstrate that they are sustainable.

Establishing an international NGO with numerous accolades and steady donor revenue takes many giant strides and thousands of heart breaking hours to achieve but only a few failed steps for the dream to be over. Thus constant checks are required to ensure that social impact business is healthy. In the case that the diagnosis is not well – the model is unsustainable – its up to the NGO founder and executive  team to face up to the common vices to halt a certain death as love, peace and a touching story will never save a NGO.

For a NGO to remain fighting fit it needs to keep evaluating itself through a regular check-ups and exercising tough and often unpopular business decisions because without a new diet life becomes critical with no chance of revival and in that case its better to turn off the life support.

 

Let’s start with trust…

May 3, 2012 in Grupo Ciudad Saludable, iCat Fellow 2012, Peru by Alex Proimos


It was Bruce Schneier’s book Liars and Outliers: Enabling the Trust that Society Needs Thrive that had me thinking how important trust is in making our lives just that little bit easier. For instance, when we get up in the morning we expect or “trust” that the water we drink is safe for consumption or that apple we eat for breakfast is safe from hazardous chemicals.

When we take a taxi in the morning to work, we trust that the taxi is roadworthy, that the driver will take us where we need to go and without fear of being assaulted. When we arrive at work a whole new interconnected game of trust begins – that we will be paid at the end of the month; our company is acting in a morally and ethical way; our colleagues are working in the best interests of the corporate group; and our customers will pay for goods and services delivered.

This same level of trust also applies on a personal level, whether it be with our families, friends or that special loved one. Trust plays an enormous part in our lives. Just imagine how difficult and complex life becomes without trust. We would need to continuously test, check, and double-check almost all our interactions, and implement increasing levels of security and legal contractual mumbo-jumbo just to combat the lack of trust. Nothing in society works without trust.

So how should we think about creating trust when generating social impact?

A Test of Commitment

April 21, 2012 in Grupo Ciudad Saludable, iCat Fellow 2012, Peru by Alex Proimos

Teaching a Man to Fish

Signing up to an iCats fellowship is much more than an incredible experience that changes hearts and minds – it’s a true test of commitment.

For all 24 iCats, this year, we made a compromise. A compromise to directly have a hand in changing the World for the better. To selfishly give up our many comforts of Western life and the physical closeness of our loved ones and friends for cause greater than ourselves.

Constantly, testing our compromise is the capitalist society that indoctrinates us on a daily basis. It drives a wedge between thinking solely about ourselves and sacrificing for the greater good of mankind. The year as an iCat fellow requires resisting capitalist urges of wealth and luxury. The year as an iCat, however personally beneficial, is not about you. It’s about the company you goto help and the social impact you create and influence.

“All mighty dollar” and “cash is king” are not sufficient for making real impact as the
capitalistic system has us believe. While digging in our pockets to donate at the next relief appeal makes us feel good, it’s hardly the same as being on the ground and getting your hands dirty. No one can deny that money is useful in these organisations but it’s the transfer of intellectual capital or knowhow that really makes the lasting impact. Or as the Chinese proverb says – Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.

As iCats fellows we provide the hands and minds to build lasting change. We develop a bond, much like a marriage, with the organisation we assist – we promise to be true to our organisations in good times and bad. By no means is the fellowship designed to be comfortable nor easy. But that’s the challenge that comes along with the commitment of an iCat fellow; to overcome the personal adversity and drive positive social impact.

Although it’s only 10 1/2 months, the life an iCat fellow isn’t for everyone. The commitment comes with many challenges, stress, and the usual uncomfortableness that comes with living in a foreign land. But nothing is ever easy. It’s overcoming these adversities which brings the greatest highs. So if you’re ready to raise your hand for something much greater than yourself and you have the commitment to give it your absolute all, consider applying the upcoming iCats program in 2013.

A quitter never wins and winner never quits.

 

The Real Struggle…

April 4, 2012 in Familia, Grupo Ciudad Saludable, Peru by Alex Proimos

Walking through the trendy and bohemian Barranco district in Lima this past weekend I caught an image of a mother sitting in an alleyway keeping her young children occupied while attempting to sell candy and cigarettes to the passerby.

While many of us don’t mind complaining routinely about being underpaid, the cost of living, the stress at work and the poor service we had at the restaurant, chances are it is unjustified. We know where are next meal is coming from, we have clean water, safe shelter, a wardrobe of clothes and more technology at out fingertips than NASA had when they flew to the moon in 1969. So why do we still complain? It’s the age old problem of wanting more and being “better” than the next person. We forget to appreciate what we have and just how lucky we have been (I can assure you it wasn’t hark work alone). It’s time to switch off the Western capitalist game of show and tell and at the same time espousing our supposed struggle.

If only more of us would stop, think of the less fortunate and give back the World they have received so much from we could all share in riches.

 

 

Time to Reflect…

March 27, 2012 in Grupo Ciudad Saludable, iCat Fellow 2012, Peru by Alex Proimos

It’s hard to imagine that it’s coming up on 3 years since my 1st time in South America, visiting Chile, Peru, Ecuador and Argentina, in September 2009. Reflecting on my two months here in Peru, I’m just amazed how much my life has totally gone in a loop.

For most Australians, South America is Frontierland. It’s that theme park packed with wild and scary adventures and for me it wasn’t any different. When I first touched down in South America, I have to admit I felt a touch nervous. It was that feeling you get as you fly down a hill and your stomach drops. And that’s despite having travelled solo extensively. I guess I have to thank media’s endless stories of drugs, kidnappings and violence in the region for filling me with fear! Nevertheless, I was determined to get to Machu Picchu and experience the magic of one of the world’s wonders. Machu Picchu was everything I could have hoped. I thoroughly enjoyed the whole trip,  however, I had no idea when I would be back.

Ultimately, I was back a lot sooner than I expected thanks to a sabbatical at my previous employer to continue PhD in Finance. It started with a trip to Argentina in April 2010 for 2 weeks to arrange my PhD program and then later in July of the same year to start my 6-month sabbatical, which quickly turned into 9-months. Upon returning to Australia in April 2011 it wasn’t long before I resigned from my work and made another trip back to Argentina to continue working on my PhD and progress what little Spanish I had acquired over the past year. I felt so free and rejuvenated. It was like a trip back in the time to when I was an unemployed full-time student. Then in September 2011 I was offered the chance to join the 2012 iCats Program in Peru.

Following quick stopovers in Sydney for the Christmas/New Year’s period and Zurich for the iCat program training, I’m now in Peru, working as CFO/Business Developer within Grupo Ciudad Saludable. Although, I consider myself permanently stuck in the ’acclimation phase’ of getting accustomed to working and living in Peru, I’m enjoying the ups and downs. It all just adds to the thrill ride. Where to in 2013? No idea!

But I guess this Frontierland is slowly becoming my Newfoundland.

 

 

…Just a Little Girl, Lost in the Moment

March 21, 2012 in Grupo Ciudad Saludable, iCat Fellow 2012, Peru by Alex Proimos

...Just a Little Girl, Lost in the Moment

On March 1st, I went to Sullana in the city of Piura,  northwestern Peru, near the border with Ecuador, to capture photos for the upcoming Grupo Ciudad Saludable promotional and fundraising campaigns. It was the first time that I had experienced a true ‘botadero’ (which in translates in english to a landfill or rubbish dump). The pungent smell, the thousands of flies, and the toxic black smoke from the rubbish in flames made the experience overwhelming. But the most disturbing part of the day was to see people, including the little girl in the photo, live in what could be best described as a ‘war zone’. What a life? For this little girl positioned on an old wooden table while her parents sorted rubbish looking for recyclables to sell, what would be her future? I couldn’t stop wondering. It was a very touching moment in my fellowship and highlighted for me the great importance of NGO’s such as Grupo Ciudad Saluable in changing lives through providing the disadvantaged with at a bare minimum, dignity.

Further photos can be viewed at www.flickr.com/proimos